It took some time for all the suburban moms and their kids to make it to the studio. When we all had finally arrived, Andrew came over to our waiting area to officially welcome us. I was eager for the tour to start. The first thing he did, though, was say, "Who has to go to bathroom?" Many of the kids said they did. He pointed out the restrooms and told us to do our business and that he would begin once we were ready.
I'll never know if this was his typical opening for groups of kids or if he had to unexpectedly attend to something in his office or what. But what a brilliant idea: get the group settled in every conceivable way before beginning to make sure you will have their full attention.
In an average meeting room, that may mean having adequate ventilation, lighting and a comfortable temperature. It might mean making sure everyone has had time to refill their coffee one more time. Or it may mean specifying that cell phones are off or that restrooms, private nursing areas or even prayer locations have been designated and made accessible.
Andrew Humphrey was great with the kids. He kept the tour moving, involved even the youngest kids with tasks, spoke loudly and with a lot of enthusiasm, and genuinely seemed interested in hosting us. When it was time to watch the live broadcast, parents could choose between watching from the studio or from the green room - perfect for those whose children weren't quite ready to be completely quiet.
A good host anticipates the needs of her guests. Try to anticipate your audience's needs before you launch into your presentation.
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